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Our Positions

UX Researcher

SCB Abacus is the first advanced analytics spin-off in the Thai financial industry. Our vision is to democratize data-driven opportunities for all. We apply AI and Big Data technologies to drive purposeful partnerships, create business value, and empower people.

 

We're looking for a UX Researcher (full-time) to help us on improving our current and upcoming products that we're building.

What you will do

  • Work closely with product teams to identify research initiatives

  • Design hypotheses and lead studies that examine both user behaviour and attitudes

  • Generate actionable insights that both fuel ideation and evaluate product experiences

  • Conduct research using a wide variety of qualitative methods such as in-depth user interviews and a subset of quantitative methods, such as surveys

  • Communicate results and illustrate suggestions in compelling and creative ways

  • Act as a thought leader in the domain of research, while advocating for the people who could use our products

  • Work closely with cross-functional partners (product management, data science, analytics, business, design, engineering, etc.) to identify and prioritize knowledge gaps in our understanding of our user experience and design research that uniquely contributes to solving for those knowledge gaps
     

What we look for

DEGREE / EXPERIENCE / SKILLS

  • Bachelors, Masters, or PhD in human behaviour related fields (Computer Science, HCI, Experimental Psychology, Sociology, Information Science, Political Science, etc.)

  • 2+ years experience in applied product research

  • Ability to create a research plan including logical formulation of a research hypothesis.

  • Basic understanding of quantitative, behavioral analysis and statistical concepts

  • Ability to ask, as well as answer product and user experience related questions

  • Experience with a range of qualitative methods including but not limited to interviews, contextual inquiry, concept testing, and diary studies

  • Ability to handle complex information and adapt to a changing environment

  • Ability to communicate research results to cross-functional stakeholders with data storytelling, presentation slides, and storytelling


PERSONALITIES

  • Well-rounded in skills, knowledge, and interests – especially in tech and data.

  • Curious and enjoy learning new skills

  • Able to fit in and contribute to the culture of the company.


BONUS POINT

  • If you have interests and knowledge in FinTech, data, lending industry, design systems, and technologies

  • Previous experience working in financial institutions and/or mobile application design

Please send your portfolio and CV to careers@scbabacus.com with a subject "Joining Abacus Family”.